CANCELLATION OF ORDERS

Cancellation Requests will be considered on a case-by-case basis at our sole discretion.
Consideration will not be given to orders already dispatched.

REFUND POLICY

As a customer you are responsible for understanding the items you are purchasing from our site.
We realise that exceptional circumstance can take place with regard to product manufacture and
supply where a remedy may be required. It is our policy to remedy problems directly where
possible through repair and replacement in accordance with the manufacturer’s warranty.

Refund of payment will only be considered under the following circumstances.
 Non-delivery of the product.
 Delivery of incorrect product where replacement with correct items is not possible.
 Goods with manufacturing defect causing a non-remedial mechanical or structural
malfunction.
 Goods damaged* or destroyed in delivery. (*excluding minor cosmetic damage).

While we will consider refunds for other reasons on a case by basis, any refund request for
orders correctly delivered that are free of defect or damage, and correctly fulfilled to the
specification of your order, will not be accepted.

Approved refund requests will be processed back to the credit card used at time of purchase.
If you have any queries regarding an order, payment or refund, please contact us

WARRANTY POLICY

Redbox Holdings trading as Kaha Scooters warrants that goods purchased from or distributed in
New Zealand are free of material and workmanship defects according to the terms and conditions
as below:

The warranty covers the frame and its component parts, Battery and Controller and Kaha Scooters warrants the
product for 12months or 1000km from the date of original purchase whichever comes first.

WARRANTY EXEMPTIONS

Where water ingress has occurred and is the cause of the issue being experienced. Electric
scooter products are not waterproof and water damage will void your warranty.
Where the component (including battery) has been tampered with, modified, or repaired by any
person other than an approved Kaha Scooter technician or service centre.
Where the product has been used for purposes outside of its normal and primary uses. This can
include off-road use, stunt riding, use under exceptionally heavy load beyond stated load
capacity, or use in exceptionally hot or cold conditions.

Where the battery has been damaged through incorrect management, including being left
discharged, or left inactive for an extended period, which will cause cells to become damaged.

Battery replacement is at the sole discretion of Kaha Scooters. In the case of replacement,
batteries may be replaced with a reconditioned battery, or a new battery that is not the exact
specification as the orginal. This decision is based on age and condition of the battery at the
time.

Where the product has been used for commercial purposes, including hiring/rental, touring
groups, and other uses in association with a business or endeavour, including competition use. These
products are designed for the stresses and wear associated with individual private usage.

Where standard recommended maintenance has not been carried out and permanent damage
has occurred as a result.

Where damage has occurred in the opinion of Kaha Scooters, as a result of being dropped,
scraped, stored in damp/wet conditions, abused and/or subjected to poor care or misuse.

Where the product has been modified in any way from the manufacturers’ specifications.

Where Electric Scooter Shop has not been notified of any concerns before the expiration of the
warranty period

Where any product has had the serial number removed or tampered with.

SERVICE UNDER WARRANTY

Proof of purchase must be provided at the time of making Kaha Scooters or its agents aware of
the issue.
A written description of the issue must be provided.
The goods must be returned to Kaha Scooters Christchurch at the purchaser’s cost. A charge will
be made as appropriate if a return courier/transportation is required.
Repairs will be enacted with new or factory refurbished/rebuilt components and the product
returned to the customer in sound working condition.
Repairs and components supplied will be warrantied for the balance of the existing warranty
period.
A service charge may be applied for instances where no issue exists, for time spent on evaluation
and investigation. For example where a product has been insufficiently charged and is returned
under warranty for ‘poor performance’.

CONSUMER GUARANTEES ACT 1993

Where your purchase is for the purposes of your business, then the provisions of the Consumer
Guarantees Act 1993 do not apply.
Where your purchase is for personal use then you may have additional rights under the
Consumer Guarantees Act 1993.

TERMS OF DELIVERY
Delivery is generally within 5 business days. However we ask you to please allow up to 10
business days for delivery, especially when ordering from more remote NZ locations.

ORDERING FROM OUTSIDE OF NEW ZEALAND
We regret that we are unable to deliver product beyond the borders of New Zealand. This is
because of current freight restrictions on the movement of goods containing Lithium-Ion (Li)
batteries.